Where it fits
Miss Blue combines a dedicated business line with API access and a shared inbox. A CRM administrator can evaluate it as a messaging connection plus a place for staff to handle replies. The central question is which system owns the conversation after a human takes over, especially if both the CRM and Message Center can initiate activity.
What to configure
Write down the contact identifier, phone format, thread owner and stop condition for each automation. The homepage suggests roughly 30 new contacts per line daily and a 15-message-per-minute cap; integration-specific guidance can differ. Confirm the applicable connector limit rather than copying one number into every workflow.
Commercial review
The current dedicated plan is advertised at a $99 monthly sale per line, with calling priced separately. Ask which CRM features are included in the proposed configuration and who supports a broken sync. Connected Desk is operated by the Miss Blue team, so our interest in the product is commercial. This is a public-source assessment, not a connector certification.