The integration question
Sendblue publishes CRM integrations and promotes a shared inbox and API. Begin with the specific CRM and account edition you operate. A demonstration should show a reply attaching to an existing contact, a reassignment and a paused automation, rather than only a successful first send.
A pricing boundary
The AI Agent plan is $100 per line per month and inbound-first. Full outbound messaging is under Enterprise custom pricing. A workflow triggered by a newly created CRM lead may need that outbound scope even if the team informally calls the process inbound sales.
Evidence for the rollout
The free sandbox has ten verified contacts and excludes webhooks. Ask how to evaluate the paid integration’s incoming events before broad rollout. Record the vendor’s answer about duplicates, missed callbacks and support ownership. We have not installed the connector into your CRM; the linked public pages establish product positioning and plan restrictions.